Wornall/MAjors House Museums

General Conduct

Guests are expected to behave in a respectful manner toward staff, volunteers, other visitors, the historic houses, and all museum property. Disruptive, unsafe, disrespectful, or inappropriate behavior may result in a warning, removal from the premises, or denial of future admission.

Respect for the Museums

Guests must not touch, lean on, move, or damage artifacts, exhibits, furnishings, displays, ropes, barriers, or any other museum property unless specifically invited to do so by staff. Guests must stay within designated visitor areas and follow all posted signs and verbal instructions.

Courtesy to Others

Guests should keep voices at a courteous level and avoid behavior that interferes with the experience of others. Running, rough play, shouting, horseplay, and other disruptive conduct are not permitted.

Prohibited Behavior

The following behaviors are not allowed on museum property:

• Harassment, discrimination, threatening behavior, or physical altercations.
• Smoking, vaping, or use of tobacco products in prohibited areas.
• Consumption of alcohol unless specifically authorized for a museum program.
• Use of illegal drugs.
• Solicitation, distribution of materials, political activity, or unauthorized commercial activity.
• Use of weapons or any item that may pose a safety risk.
• Damage to, removal of, or misuse of museum property.

Children and Supervision

Children must be supervised at all times by a responsible adult. Adults are responsible for the behavior and safety of children in their care during museum visits and programs.

Staff Authority

Museum staff and volunteers are authorized to enforce this policy. Guests who refuse to comply with staff instructions will be asked to leave without refund.

Safety

Guests should use caution on stairs, uneven walkways, narrow passageways, low ceilings, and other conditions typical of historic properties. Guests are responsible for watching their surroundings and following staff instructions while on museum property. The Museums are not responsible for guest injury on the property.

By visiting Wornall/Majors House Museums, you agree to the policy below.

Museum Photography

The Museums may photograph or record visitors during tours, programs, and special events for educational, archival, and promotional purposes. Guests who do not wish to be photographed must notify staff at check-in so reasonable efforts can be made to honor that request.

Guest Photography

Guests may take photographs for personal use only unless otherwise posted or instructed by staff. Photography must not interfere with museum operations, tours, staff, volunteers, or the experience of other guests.

Restrictions

Flash photography, tripods, monopods, selfie sticks, drones, large camera equipment, and any other equipment that may damage museum property or disrupt other guests are not permitted unless specifically approved in advance by the Museums. Unauthorized commercial photography, staged photo shoots, and filming are not allowed without prior written permission.

Respect for the Museums

Guests must not touch, move, lean on, or place equipment near artifacts, furnishings, exhibits, barriers, or historic interiors in order to take photographs. All posted signs and staff instructions regarding photography must be followed at all times.

Minors

The Museums will not publish identifiable images showing the faces of minors without the consent of legal guardians.

Staff Authority

Museum staff and volunteers are authorized to enforce this policy. Guests who refuse to follow photography rules or staff instructions may be asked to stop photographing, delete unauthorized activity where appropriate, or leave the premises without refund.

Event Ticket Refund Policy

By buying a ticket, you agree to the policy below.

Standard Refund Window

Full refunds are available for event tickets when a cancellation request is received at least 5 business days before the event date. Requests received fewer than 5 business days before the event are non-refundable. Business days do not include weekends or holidays.

How to Request a Refund

To request a refund, contact sgoebel@wornallmajors.org with the name of the person who purchased the tickets, the event title, and the event date. Refunds are processed only after the request has been reviewed and approved.

Museum-Canceled Events

If Wornall/Majors House Museums cancels an event, ticket holders will receive either:

• a full refund to the original payment method, or
• the option to transfer the ticket to a rescheduled date, if one is offered.

Late Cancellations and No-Shows

Tickets are non-refundable for cancellations made within 5 business days of the event. No-shows, late arrivals, and unused tickets are also non-refundable. If a guest arrives after the event has started and misses part or all of the program, no refund will be issued. Guests will not receive refunds if they go to the wrong museum. It is the guest’s responsibility to know the location of the event.

Special Circumstances

Refund exceptions may be considered in limited cases of extraordinary circumstances such as a family bereavement or medical emergency. Any exception is made at the discretion of the Museums and may depend on the specific event, time of event, and reason.

Processing Time

Approved refunds will be issued to the original form of payment. Please allow several business days for the refund to appear, depending on your bank or card provider. Processing times may vary.

Ticket Transfers

Ticket transfers are allowed under specific circumstances. They must be approved in advance by the Museums. Transfers will not be made after the event occurs. To request a transfer, contact sgoebel@wornallmajors.org with the name of the person who purchased the tickets, the event title, event date, and desired date of transfer.

Admission

Admission to the Museums is not refundable.

Minimum Registration

Walking tours require a minimum of 5 registered participants to run. If fewer than 5 people are registered 24 hours in advance of the tour, the tour may be canceled, rescheduled, or combined with another tour date at the discretion of the Wornall/Majors House Museums.

Weather-Related Cancellations

Walking tours take place outdoors and may be canceled, delayed, shortened, or modified if severe or unsafe weather conditions are expected or occurring. These conditions include, but are not limited to, flood warnings, lightning, extreme heat, extreme cold, high winds, heavy rain, snow, ice, or any other weather or route condition that may make the tour unsafe.

Museum-Canceled Tours

If the Museums cancels a walking tour because the minimum registration is not met or because severe weather or other unsafe conditions make the tour impracticable, registered guests will receive either:

• a full refund to the original payment method, or
• the option to transfer the registration to a rescheduled tour date, if one is offered.

Notification of Cancellation

If a tour is canceled, the Museums will make reasonable efforts to notify registered guests as soon as possible by email, phone, text, or other contact information provided at registration.

Late Arrivals and Guest Responsibility

Guests are responsible for checking the weather forecast, dressing appropriately for outdoor conditions, and arriving at the correct tour location on time. No refunds will be issued for guests who miss the tour, arrive late, choose not to attend when the tour has not been canceled by the Museums, or go to the wrong location.

Route and Program Changes

The Museums reserve the right to adjust the tour route, shorten the program, or modify the format of the tour when conditions warrant, including but not limited to heat, rain, construction, or temporary site access issues.